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We want you to be completely satisfied with your purchase from Blacktopp Natural Products. That is why we support our products with a 60-day Money-Back Guarantee.
If you are unhappy with a product, simply call us and we can arrange for a refund, and help you select a product that works better for your skin.
How to return a product to Blacktopp Natural Products Inc.:
In order to return an item, a return authorization must be issued within 60 days of the ship date of the original order. If you would like to return an item, please call us 905.953.9530 to obtain a return authorization, and instructions on how to send your shipment back. Returns will not be refunded without a previously issued return authorization from our office.
When sending an item(s) back, please note (on the original packing slip), which item(s) you are returning, and whether the item(s) is: a) unopened or b) used.
Your credit card will be refunded as soon as we receive your return shipment. Please allow up to 30 days for your refund to be processed.
Please Note: Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.
If you are shipped the wrong item by mistake, or the item you received is damaged, we will re-ship the correct item to you at no additional cost. If we have shipped the incorrect item to you, we will pay the cost to ship that item back to us, or send a courier to pickup the item at our expense.
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